System of handling complaints reviewed

March 09,trực tiếp asiad hôm nay 2016 - 01:53

A conference was held yesterday in Hanoi about a programme for improving how complaints and denunciations are dealt with.

Speaking at the conference, President of the Việt Nam Fatherland Front Central Committee, Nguyễn Thiện Nhân, asked members in the programme to continue to co-ordinate closely and efficiently in promoting public awareness on the relevant laws. — Photo VGP

HA NOI (VNS) — A conference was held yesterday in Ha Noi to review the implementation of a co-operation programme on monitoring and improving the efficiency of solving complaints and denunciations in localities in 2015.The programme is a co-operation between five agencies and organisations, including the Standing Committee for the Viet Nam Fatherland Front Central Committee, the Government Inspectorate, the Ministry of Justice, the Viet Nam Lawyer’s Association and the Viet Nam Bar Federation.The programme promotes the roles of the Vieät Nam Fatherland Front in representing and protecting the legitimate rights and interests of citizens, promoting the supervisory functions of the Front and its member organisations, and promoting responsible management at State agencies.The supervision teams have detected shortcomings and limitations in dealing with complaints and denunciations, and presented these at the conference.Citizens have received help from lawyers many times thanks to the programme. However, there were still cases of prolonged complaints that have not been dealt with even after many years.At the conference, agencies and organisations in the programme agreed to raise public awareness about the law on complaints and denunciations, and to continue to provide legal consultations for citizens this year. The members in the programme will continue to work together to consider and make recommendations to authorities on how to resolve cases that have extended over many years. They will also continue to exchange and provide information on handling complaints and denunciations.Speaking at the conference, President of the Việt Nam Fatherland Front Central Committee, Nguyễn Thiện Nhân, asked members in the programme to continue to co-ordinate closely and efficiently in promoting public awareness on the relevant laws.The standing committee of the Fatherland Front should actively work with its members and exchange information to implement the activities in the co-ordination programme, Nhân said. — VNS 

 

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